Simran Ahuja

Personalization doesn’t need to start with a 10-step quiz or a long onboarding form. In fact, the smartest personalization often starts with just one well-placed question.

At Bolt, we spend a lot of time thinking about small changes that can unlock big value across the customer journey. And one recurring...

In today's competitive landscape, businesses must prioritize customer experience (CX) to drive growth and retention. A data-driven CX...